Overview

These Terms of Service ("Terms") govern your use of Shadow, a service provided by Sophon Labs, Inc. ("Sophon Labs", "we", "us", or "our"). Shadow helps you manage day-to-day tasks through chat and related product experiences.

By using Shadow, you agree to these Terms. If you do not agree, do not use Shadow.

Eligibility

You must be at least 18 years old, or the age of majority where you live, to use Shadow. By using Shadow, you confirm that you meet this requirement and have authority to agree to these Terms.

Shadow is not intended for children. If we learn that a child has used Shadow in violation of these Terms, we may suspend the account and delete related information where appropriate.

Your Account

You are responsible for the accuracy of the information you provide and for activity under your account or phone number. You must keep your account secure and notify us promptly if you believe your account has been compromised.

Shadow may use WhatsApp, Meta, Stripe, AI model providers, cloud infrastructure providers, and other third-party services. Your use of those services may also be subject to their terms and policies.

The Service

Shadow helps you manage day-to-day tasks. It may generate reminders, summaries, suggestions, or responses based on your messages and available context.

Shadow is not a replacement for professional advice. Do not rely on Shadow for medical, legal, financial, tax, mental-health, emergency, or safety-critical advice. If you need professional help, contact a qualified professional. If you are in an emergency, contact local emergency services.

AI-generated output may be incomplete, inaccurate, delayed, or unsuitable for your situation. You are responsible for reviewing and deciding how to use Shadow's output.

Payments

Some features may require payment. Payments are processed through Stripe or another payment provider. We do not store full payment card numbers.

Prices, billing periods, renewal terms, cancellation rules, refund rules, and taxes will be shown in the applicable checkout or account flow. Unless otherwise stated, fees are non-refundable except where required by law.

Your Content

You retain ownership of the messages, tasks, instructions, and other content you submit to Shadow ("User Content").

You grant Sophon Labs a limited license to process User Content to provide, maintain, secure, troubleshoot, support, and improve Shadow as described in these Terms and our Privacy Policy.

We do not use your conversation content to train AI models.

You are responsible for your User Content. Do not submit content that you do not have the right to submit, or content that violates law, privacy rights, intellectual property rights, or these Terms.

Conversation Access and Human Review

We do not review conversations by default. Authorized Sophon Labs founders may access conversation content only for limited purposes, such as user-requested support, debugging specific issues, security or abuse investigations, legal compliance, or product-improvement review where you have given optional consent.

For more detail, see our Conversation and Human Review Policy.

Acceptable Use

You may not use Shadow to:

• Violate law or the rights of others.
• Harass, abuse, threaten, defame, or harm others.
• Generate or distribute malware, phishing, spam, scams, or deceptive content.
• Attempt to gain unauthorized access to Shadow, our systems, or third-party systems.
• Interfere with or disrupt Shadow.
• Reverse engineer, scrape, overload, or abuse Shadow except as allowed by law.
• Submit highly sensitive information unless necessary, including passwords, full payment card numbers, government IDs, or health, financial, or legal secrets.
• Use Shadow for safety-critical decisions or emergency response.

We may suspend or terminate access if we believe you have violated these Terms or created risk for users, Sophon Labs, or others.

Privacy

Our Privacy Policy explains how we collect, use, share, and protect personal information. By using Shadow, you acknowledge our Privacy Policy.

Changes to Shadow

We may change, suspend, or discontinue Shadow or any feature at any time. We will try to provide reasonable notice for material changes where practical.

Termination

You may stop using Shadow at any time. You may request deletion of your data by contacting help@hal-e.io.

We may suspend or terminate your access if you violate these Terms, create legal or security risk, fail to pay required fees, or misuse the service.

Disclaimers

Shadow is provided "as is" and "as available." To the maximum extent permitted by law, Sophon Labs disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability.

Some jurisdictions do not allow certain disclaimers, so some of these disclaimers may not apply to you.

Limitation of Liability

To the maximum extent permitted by law, Sophon Labs will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, or service interruption.

To the maximum extent permitted by law, Sophon Labs' total liability for claims relating to Shadow or these Terms will be limited to the greater of: (a) the amount you paid to Sophon Labs for Shadow in the three months before the event giving rise to the claim; or (b) US$100.

Some jurisdictions do not allow certain liability limits, so some of these limits may not apply to you.

Indemnity

To the extent permitted by law, you agree to indemnify and hold Sophon Labs harmless from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of Shadow, your User Content, or your violation of these Terms.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, except for conflict-of-law rules and except where mandatory consumer protection laws in your location require otherwise.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through Shadow, our website, email, WhatsApp, or another reasonable method. Continued use of Shadow after updated Terms become effective means you accept the updated Terms.

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